Frequently Asked Questions

Currently, SocialAssist integrates with Facebook and Instagram, with plans to expand to more platforms in the future.

An API is not available currently, and none is planned for the foreseeable future.

SocialAssist’s AI generates content by utilizing several factors to optimize campaign outcomes over a specified period. It creates both campaign-level and individual posts, each tailored to your business and its offerings, and can be specific in content themes if needed.

While the user interface of the SocialAssist application is primarily in English, it has the capability to generate social media content in a variety of languages. This includes Arabic, English, German, Spanish, Amharic, French, Italian, Portuguese, Somali, Swahili, Afrikaans, and Zulu. This feature allows for a more diverse and inclusive reach in your social media content.

Users must upload content for posts. Presently, the platform supports images and text, and video (Beta).

Absolutely! Each piece of content undergoes an approval process before being scheduled for posting.

Yes, users have complete control over the scheduling of posts, while respecting platform-specific restrictions, such as a minimum of 15 minutes to a maximum of 75 days between posts.

Currently, no, but development is underway to introduce this feature soon.

Indeed! Comprehensive analytics are available, encompassing overall, campaign-level, and individual post performance.

This feature is in development and will be introduced soon.

Yes, the platform allows precise targeting through a selection of segments and demographic areas during campaign creation.

Personalized content is achievable through Content Themes, allowing the generation of context-specific content, such as welcoming a new employee by name.

Users can start with a 14-day free trial (no card details required), after which a monthly or yearly subscription is required.

Additional costs are only incurred for extra content storage space.

SocialAssist is meticulously designed for both novices and professionals, aiming to provide a straightforward user experience.

A mobile app is currently not available but could be developed based on user interest. The web version is mobile-responsive, with optimal productivity achieved on tablet screen sizes or larger.

SocialAssist enforces compliance through measures that align content with each platform’s guidelines, ensuring broad accommodation.

As a cloud platform, SocialAssist adopts stringent security measures to safeguard user data, which is never sold or accessed by any unauthorized entity.

Users can seek assistance through the in-platform help channel or contact us via email through our contact page.

Currently, there isn’t a community forum, but it is a consideration based on user interest and feedback.

SocialAssist currently supports a large array of currencies, the base currency being the South African Rand (ZAR). Any foreign currency payments will be converted to ZAR at the prevailing exchange rate, the values which are displayed on this website are a representation of what the exchanged amount is at the moment and is rounded off for brevity. The values are subject to change based on the current exchange rate. Payments in foreign currencies may only be accepted via Visa and Mastercard credit cards.